Refund Policy

​Updated Return Policy - October 2026

Our Return Policy

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We want you to be happy with your purchase. This policy applies equally to every customer. All returns are issued as store credit only, never as cash or a refund to your original payment method.

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1. How returns work

• Bring the item and your receipt (printed or digital) to the store. Returns are in-store only.

• No returns are accepted after 14 days from the date of purchase, except printing defects (see Section 3).

• Credit is based on the price actually paid, excluding tax.

• Store credit expires one year from the date it is issued, as shown on your credit statement.

• Returned items must be in the same condition as when purchased.

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2. New books

Time since purchase    Condition    Store credit

• 0-7 days - Unread, no marks, creases, or damage - 70% of price paid

• 8-14 days - Same - 50% of price paid

• After 14 days  - No returns

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3. Printing defects
Books with a printing or manufacturing defect, such as missing, duplicated, or misprinted pages, may be returned within 30 days of purchase. We will provide a replacement copy from our in-store stock, or order one for you to pick up later at the store.

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4. Final sale items (no returns)

• Used books

• Discounted or sale books and other sale items, which are sold as-is

• Sideline items (gifts, stationery, totes, puzzles, games, etc.)

• Damaged items (other than printing defects covered in Section 3)

• Candles, food, beverages, and all other consumable or perishable items

• Gift cards and store credit

• Special orders

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5. Affiliate purchases (Libro.fm and Bookshop.org)
Purchases made through our affiliates, Libro.fm and Bookshop.org, cannot be returned in our store. These purchases are subject to the return policies of the respective company. Please contact Libro.fm or Bookshop.org directly for returns, exchanges, or order issues.

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6. Items we can’t accept
Books with water damage, writing, highlighting, broken spines, strong odors, or stickers or labels from other stores.

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7. Exceptions
The owner or manager may make exceptions in unusual circumstances, applying the same criteria to every customer.

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What we cannot cover

Normal wear consistent with a used book's listed condition, damage or wear to items that is caused after purchase, and personal dissatisfaction with a book's content are not covered under our warranty or exchange policy.

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What is your event ticket refund policy?

Tickets are fully refundable up to 10 business days before the event. If you cancel with less notice, we'll issue credit toward a future event instead of a cash refund. For events we partner on or attend but don't host ourselves, ticket refunds are handled by that event's organizer under their own policy. Please check with the host directly for refund questions.

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Questions? Reach us at info@darklyrooted.com